Aspray Affinity Ltd Trading as Safe and Insured
Important Notice – Terms of Business
“We/us” means Aspray Affinity Ltd Trading as Safe and Insured, Unit 9-10 Dalton Court, Commercial Road, Darwen, BB3 0DG, Tel: 0808 161 7008, Fax: 01254 372401
We are Independent Intermediaries and act on your behalf in arranging your insurance. Some insurers appoint us as their agent for the receipt of premium and the issue of documents. They may also allow us to discount premiums in limited circumstances. We will advise you when these circumstances occur so you will be aware of any possible conflicts of interest. We are subject to the laws of agency and will always act in your best interests.
Our service includes arranging your insurance cover with Insurers to meet your requirements and helping you with ongoing changes you have to make. In most cases it will also include advising you on your insurance needs, either based on a fair and personal analysis of the market, or from a limited marketing exercise. If we do not give advice or make a recommendation about a product, we will inform you of this before you decide to purchase so that you can make an informed purchasing decision.
We offer a range of general insurance products from a number of insurers. With some of the specialist products offered or where there is limited market availability we may only deal with a single insurer or a limited number of insurers and we will advise you of this at the time of providing a quotation. To access the insurance product that most suits your needs, we may use another insurance intermediary to help place your business. When arranging instalments, we act as a credit broker and not a lender. For those wishing to pay by instalments we only introduce clients to Close Premium Finance Ltd. We will advise you if competitive credit terms are available through your Insurer or, you have the option of sourcing your own credit agreement. We will provide a list of the Companies and Products that we may and do place business with as appropriate. After establishing your requirements and collecting all relevant information we will advise you of the suitable options and make our recommendation. We do not guarantee the solvency of any insurer we place business with.
Our remuneration is either by commission (brokerage) paid to us from your premium by the insurer after arranging the contract of insurance, or by a fee charged to you, or a combination of both. Any fee we charge we will advise you of prior to the conclusion of the contract. We may also receive a commission payment for premium finance arranged on your behalf. Commissions and fees earned are non-refundable and any return premiums due to you following reduction of the risk or policy cancellation will be paid net of commission/fee. If you would like to know the amount of commission we are paid in respect of your insurance contract, this information is available on request.
There is no cooling off period for a Commercial Customer. However, if the policy is for cover outside of your business or profession, or the policy provides cover in both a business and private capacity, we will treat you as a consumer. This will allow you 14 days from the date that you receive the policy documentation or inception whichever is sooner to cancel the policy, if you so wish.
The provision of insurance services is subject to the satisfactory payment of the appropriate premium. Premiums are due for payment by inception / renewal date of the policy. Premiums resulting from a request for amendment are due immediately upon request. We will provide full information about your payment options at the appropriate time. We may keep certain documents such as your insurance policy documents or certificate until we receive full payment. In these circumstances we will ensure that you receive full details of your insurance cover and will provide you with any documents that you are required to have by law. Failure to make arrangements to pay premiums by the due date will lead to the cancellation of cover in respect of new policies and renewals, or the required change not being actioned in respect of amendments. If you are unable to pay the premium by the due date, please let us know immediately. Monies received from you We hold your premium payment in a statutory trust client money bank account. This means we keep client money separate from our own money, by paying it into a client money trust account. We may only use the money held in trust on behalf of a customer for paying that customer’s premium to an insurance company and to pay premium refunds or claims we receive from the Insurance company to that customer, once the money has been received from the insurance company. We are not allowed to use that customer’s money to pay another customer’s premium or refund and any interest earned on client money held by us will be retained by us for our own use.
All consumers must provide complete and accurate answers to the questions we ask you when you take out, make changes to or renew your policy. If you are in doubt, please contact us. Insurance is based on the information that you give to the insurer and if this information is wrong or incomplete, claims may not be paid in full or at all, your policy may be cancelled, have special terms imposed, policy voided, and the premium may not be returned.
Fair presentation of risk (non-consumer clients)
It is your statutory duty before entering into a contract of insurance, prior to an alteration and at renewal to make a fair presentation of the risk to be insured and to ensure that information is provided in a clear and accessible format. Once we have collated the information about the risk copies of the information will be sent to you for checking. Where practical every material circumstance should be disclosed. We will expect firms to make reasonable enquiries and proactively gather information however, where this is not practical you must make us aware, as your broker, that further enquiries are needed to accurately underwrite the risk. Any questions put to you in a proposal form or otherwise must be answered honestly, accurately and in good faith.
In addition to the premium and/or charges made by insurers for arranging a contract of insurance, we will make a policy issue charge at the inception or renewal of a policy. This charge is £25 for each Commercial policy issued. We will also make a policy administration charge for any mid term policy changes required by you, as follows: Commercial Customers: £20.
If a charge is made by the insurance provider, this will also be passed on to you.
In the event of an incident occurring which may give rise to a claim under your policy you should notify our office, or your insurers direct, as soon as practically possible. Failure to do so could prejudice your position.
The information about how we process data is found in the firm’s Privacy Notice, which will be supplied to you and is available on the website.
It is always our intention to provide a first class service. However, should you have any cause for complaint about the provision of our service outlined above, please contact us via Email: sarah@safeandinsured.com or orally on: 08081617008 or in writing to: Sarah Salisbury, Aspray Affinity Trading as Safe & insured, Unit 9-10 Dalton Court, Commercial Road, Darwen, BB3 0DG, marking the envelope(” Private & Confidential”). Your complaint will be acknowledged within five business days to advise you who is dealing with it. We will provide a formal written response within twenty business days from receipt of the original complaint. If the complaint cannot be resolved within 8 weeks we will write with an explanation as to the progress and the likely timescale involved. If we are unable to settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at: Financial Ombudsman Service, Exchange Tower, London E14 9SR, telephone 0800 023 4567 or fax 020 7964 1001. Email: complaint.info@financial-ombudsman.or.uk. Web: http://www.financial-ombudsman.org.uk/. Your insurer also operates a complaints procedure, details of which are in your Policy.
We are covered by the FSCS (Financial Services Compensation Scheme). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first
£2,000 and 90% of the remainder of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.
These terms of business shall be governed by and construed in accordance with English law. In relation to any legal action or proceedings arising out of or in connection with these terms of business we both irrevocably submit to the non-exclusive jurisdiction of the English courts. Note: Your acceptance of these conditions does not affect your normal legal rights.