Contact Us



Safe & Insured
9-10 Dalton Court,
Commercial Road,
BB3 0DG.


Contact: 0808-161-7008


Translation Services

Brail, British Sign Language (BSL) and translation services are available, where required.


9.00AM - 5.00PM
9.00AM - 5.00PM
9.00AM - 5.00PM
9.00AM - 5.00PM
9.00AM - 4.30PM


How do I make changes to my policy?

If at any stage you need to make an amendment to your policy, please call 0808 161 7008 and speak with a member of the team.

How do I cancel my policy?

If you need, or want, to cancel your policy, please contact the team by telephone on 0808 161 7008 or email at A member of the team will discuss the cancellation with you, including the date of cancellation, any outstanding payments, or reimbursements.

How do I make a claim on my insurance policy?

If you need to make a claim on your insurance policy, please call 0808 161 7008 and press:

Option 1 for motor claims

Option 2 for property claims

What do I do if I am struggling to pay for my insurance policy?

Please call the team on 0808 161 7008 if you are struggling financially and cannot keep up the payments of your insurance policy. Our team will discuss your situation with the insurer and look at option available.

How do I make a complaint?

If you have any complaint about the advice or services provided by Safe and Insured (Aspray Affinity) or its claims handlers, you should contact Sarah Salisbury, either by email (, via letter Aspray Affinity trading as Safe and Insured, 9-10 Dalton Court, Commercial Road, Darwen, Lancashire BB3 0DG, or via telephone: 08081617008, giving as much information as possible about the nature of your complaint. We will make every

If you are unhappy with the complaint resolution, you can contact the Financial Ombudsman on the following contact details:

The Financial Ombudsman Service
Exchange Tower,
E14 9SR.

Tel: 0800 023 4567
Tel: 0300 123 9 123
Web: Financial Ombudsman

The health and wellbeing of our customers is important to us. If you are having difficulties, whether that be health issues or financial difficulties, below are a few resources that may help: